Brick and mortar retailers were forced to transform almost overnight following the COVID-19 pandemic, however it’s the data-driven transformation of retail that many are focusing on as the world looks to life post-pandemic. Having a granular understanding of each store and what makes them unique allows retailers to localize offers and messaging. . .
Read ArticleGlobal brick & mortar retailers continue to navigate through the impact of COVID-19 at different paces, with many facing financial pressures from months of lockdown and a (likely temporary) increase in popularity of e-commerce, while looking to...
Read MoreTelecommunications companies had to adjust and pivot rapidly in the wake of the pandemic. While the same can be said for virtually every industry, telcos are starting to see customers come back to brick and mortar stores in droves for...
Read MoreWhen the ‘retail apocalypse’ was declared a few years back, it failed to anticipate that customers would continue to prefer the in-store experience, and so most were quick to agree that e-retailing was the smart and strategic choice compared to. . .
Read ArticleBrick and mortar retail leaders spend a significant amount of time setting visual merchandising standards, yet the path to successful execution isn’t always smooth. Monitoring and tracking visual merchandising compliance are imperative to...
Read MoreThe global QSR industry was experiencing a fundamental shift well before the global pandemic hit, with a move away from an approach rooted in standardization and efficiency and to a hyper-personalized, customer-centric experience....
Read MoreCOVID-19 has turned virtually every aspect of our lives upside down. Yet the paramount importance of the consumer experience in retail has remained unchanged – if not grown in importance – as retailers look to implement safety protocols for employees and customers while...
Read MoreCPG companies face the constant challenge of providing a consistent brand experience across all stores, locations and platforms. That challenge is one that has the impact to significantly impact the path to purchase and brand loyalty, and as the...
Read MoreBusiness success relies on effective communication. It influences everything from productive internal meetings and discussion making, to corporate reputation with external audiences, to the ability of a company to ensure internal alignment in...
Read MoreAlong with the rest of the retail industry, COVID-19 has shaken the financial industry, including retail banks. Over the last year, banks have been challenged to engage consumers at a time when their behaviours have rapidly shifted...
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