Insights

Whitepaper
Global Retail Trends, Shaping 2024 and Beyond
In 2024, smart global retailers will prioritize investments that increase efficiencies and enhance shopper experiences. These investments will include retail media programs, technologies that drive efficiencies, artificial intelligence capabilities, multisensory experiences, localization efforts, and hyper-efficient store teams.
Whitepaper
Whitepaper
Leveraging Retail Technology to Build Operational Resiliency in the Face of Uncertainty
With global economic forces continuing to impact the brick & mortar retail sector, more and more retail leaders are turning to technology to help stay ahead The global brick & mortar retail industry has proven to be more resilient in recent years than many expected.  From the so-called end of brick & mortar retail due to the...
Whitepaper
Whitepaper
Why Digital Signage Has Become a Key Tool For Strengthening and Elevating the Brick & Mortar Retail Experience
With today’s digital signage technology, the retail industry is maximizing conversation rates and improving store performance   The pandemic has changed so much about consumer behavior and in-store opportunities for engagement, creating a fundamental shift in how brick & mortar retailers reach, communicate with, and engage consume...
Whitepaper
Whitepaper
Prioritizing Team Collaboration Has Far Reaching Benefits For Brick & Mortar Retailers
Brands focused on unifying teams, fostering collaboration, and improving cross-functional visibility are seeing both a shift in culture and improved store performance   There is no disputing that retail technology is benefiting brick & mortar retailers in a growing number of ways. Today’s technology is driving an evolution of...
Whitepaper
Whitepaper
Retail Tech Innovation Has Entered a Bold New Era
The pandemic has accelerated innovation across the industry to the benefit of store optimization and the customer experience  Much has been written about the role the global pandemic has played in accelerating innovation and digital transformation across the retail sector. From strengthened processes, to elevated in-store customer engage...
Whitepaper
Whitepaper
The Rise of the Planogram as a Competitive Differentiator
  The planogram has long been a core tool for successful brick & mortar retailers, but leading brands are taking the planogram a step further  Reminders of the power of brick & mortar retail industry are everywhere.  The U.S. Department of Commerce Retail Indicator Division recently released the December 2021 Monthly Reta...
Whitepaper
Whitepaper
Streamlining and Strengthening Retail Operations with Smarter Ticketing Triaging
  With a focus on saving clients time and empowering them with visibility, OR’s ticketing triage system is improving performance while providing game-changing insights   In today’s world, brick & mortar retailers are under significant pressure and struggling to do more with less. As we wrote about in our white paper - “...
Whitepaper
Whitepaper
Empowering Sales Leaders with Visibility and Insights Through the Integration of Sales Data
Empowering Sales Leaders with Visibility and Insights Through the Integration of Sales Data Understanding sales data at the store level is arming retail leaders with critical visibility that can lead to strategic growth opportunities  The brick & mortar retail industry remains a powerful force across North America and globally. For...
Whitepaper
Whitepaper
Automated Photo Compliance: Giving Visibility and Time Back to Retail Leaders and Stores
It’s never been easier for brands and employees in the retail industry to ensure campaigns are executed correctly and effectively As brick & mortar retailers head into the final stretch of the holiday season, a tailored and focused store strategy is top of mind for retail leaders. We spoke here about the critical holiday season and refere...
Whitepaper
Performance
One click has the power to optimize:How one-click planograms are strengthening brick & mortar retail performance.
Planogram software has evolved into a powerful retail planning tool, but have retailers evolved too? Recent studies have shown that despite the pandemic, brick and mortar retail continues to be preferred over e-commerce by a significant margin. After e-commerce hit a pandemic high of 25.5% of all retail sales (excluding restaurants, mot...
Whitepaper
Whitepaper
The power of the customer: 3 tips for understanding your customers on a new level and strengthening retail operations.
By incorporating retail data and customer insights into retail planning, brick & mortar retailers can adjust to, and excel in, the quickly evolving retail landscape. For retail leaders, having a deep understanding of customers has always been critical to driving conversion rates. Yet, a fundamental shift has happened in the retail indust...
Whitepaper
Whitepaper
Holiday season preparedness: How the brick & mortar industry can optimize their retail operations now for the holiday season
Brick & mortar recovery from the pandemic is well underway. Despite an initial hit to the sector and rise in e-commerce sales, physical stores are bouncing back. E-commerce has undoubtedly gained momentum in recent years, with an increasing percentage of total sales (excluding restaurants, motor vehicles and gasoline sales) of 19.6% in...
Whitepaper
New Tech
Strengthening Brick & Mortar Retail Operations with Artificial Intelligence and Automation
As more and more retailers start settling into our new normal, automation is proving to be a game changer as a driver of efficiencies and competitiveness. It’s no secret that COVID has accelerated the pace of innovation across the retail industry. Retailers have done in ‘weeks’ what would’ve been done in ‘years’, and mu...
Whitepaper
Performance
Optimizing Retail Performance:The Data-Driven Transformation of Brick and Mortar Stores
Brick and mortar retailers were forced to transform almost overnight following the COVID-19 pandemic, however it’s the data-driven transformation of retail that many are focusing on as the world looks to life post-pandemic. Having a granular understanding of each store and what makes them unique allows retailers to localize offers and messagi...
Whitepaper
New Tech
From click to brick: Why online retailers from Amazon to Alibaba are investing in brick and mortar retail
When the ‘retail apocalypse’ was declared a few years back, it failed to anticipate that customers would continue to prefer the in-store experience, and so most were quick to agree that e-retailing was the smart and strategic choice compared to brick and mortar. After all, with less overhead costs and the opportunity to expand geographical...
Whitepaper
QSR
How Data is Modernizing the Personalized QSR Customer Experience and Driving Growth
The global QSR industry was experiencing a fundamental shift well before the global pandemic hit, with a move away from an approach rooted in standardization and efficiency and to a hyper-personalized, customer-centric experience. Long gone are the old days of being able to follow a formula that based store design, processes, signage, and menu...
Whitepaper
CPG
The CPG Evolution is Data Driven:The Power of Technology To Strengthen and Optimize Retail Performance
CPG companies face the constant challenge of providing a consistent brand experience across all stores, locations and platforms. That challenge is one that has the impact to significantly impact the path to purchase and brand loyalty, and as the omnichannel world evolves, the potential for inconsistencies will only grow. Investing in the in-...
Whitepaper
Communication
Five Ways to Maximize Retail Performance with Stronger Store Communication
Business success relies on effective communication. It influences everything from productive internal meetings and discussion making, to corporate reputation with external audiences, to the ability of a company to ensure internal alignment in reaching its organizational goals. For the brick & mortar retail industry, communication between...
Whitepaper